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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Ikenberry

March 18, 2025

5  out of  5
rating by Joe Ikenberry
"Spoke on the phone for an extended period of time about coverages and pricing. This office and its staff are knowledgeable, compassionate and understanding of the insurance needs of regular people. Be sure to check here first for any type of insurance coverage you may need."
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annette berry

March 17, 2025

5  out of  5
rating by annette berry
"Wesley and Paula were great! They answered my questions and helped me navigate the transition from other companies very well."
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Jeremy Morgareidge

March 14, 2025

5  out of  5
rating by Jeremy Morgareidge
"Fast and friendly. Great people. Would highly recommend."
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jan moore

March 5, 2025

5  out of  5
rating by jan moore
"Rick and his staff have always been helpful, kind and courteous. I appreciate their assistance with my recent inquiry into life insurance."
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John H

March 3, 2025

5  out of  5
rating by John H
"Very friendly and very helpful. Will do everything to make sure you get what you need."
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David Turrill

February 21, 2025

5  out of  5
rating by David Turrill
"Great customer service, in person and on the phone. They attention all my needs and make sure any claim experience is easy!"
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Paula Johnson

February 21, 2025

5  out of  5
rating by Paula Johnson
"Heidi and Wesley are exceptional at their jobs. Very knowledgeable and willing to go above and beyond for their clients"
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Heidi Clapper

February 21, 2025

5  out of  5
rating by Heidi Clapper
"Everyone is super nice and very helpful we have been customers over 25 years."
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Sherrie Norris

February 21, 2025

5  out of  5
rating by Sherrie Norris
"They always go out of there way to help. They realize things come up and they are always willing to find ways to make things easier or to give us ideas to make it easier. Love Rick Luman State Farm."
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John Clark

February 20, 2025

5  out of  5
rating by John Clark
"Great people and great service"
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Barbara Phillips

February 19, 2025

5  out of  5
rating by Barbara Phillips
"We have been a client of Rick Luman for many years. Every time I have needed anything from Rick or Paula, his assistant, they are quick to respond. Paula is extremely knowledgeable of the aspects of my policies for car insurance and home owner’s Insurance. She has been helpful and delightful to work with every time I have called."
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Taisha

February 19, 2025

5  out of  5
rating by Taisha
"I’ve been with Rick Luman at State Farm in Zanesville Ohio for 15 years. Rick has always went above and beyond for our family and truly cares to take great care of our insurance needs! I’ve had the pleasure of working with Wesley the last couple of years and he truly helps me make the best policy decisions based off my families needs! I’ll always refer them to my family and friends! Thanks so much! 💗"
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Keerstan Mayle

February 7, 2025

5  out of  5
rating by Keerstan Mayle
"I give them 5/5 stars due to the considerate team members, a significant reduction on my insurance rate, and prompt response times (whenever I’ve needed their assistance)"
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Colton Butler

February 6, 2025

5  out of  5
rating by Colton Butler
"I’ve been with this agency for a little while now and I am very happy. Wesley always goes over all of my options even when I’m going back and forth. I was very sad leaving my old agency, but they were too far for me to get to if I needed to. Rick Luman State Farm has gone out of their way to make sure that I had good service, and a great price. State Farm has been my best experience yet!"
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ERIN FULLER

February 6, 2025

5  out of  5
rating by ERIN FULLER
"Great customer service, very helpful"
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Aqua_g2579

February 5, 2025

5  out of  5
rating by Aqua_g2579
"I have been with this branch for over a decade now. They have been amazing through everything, buying a new cat, buying a house and recently figuring everything out after my marriage. I am so thankful to everyone I have had the pleasure of working with here."
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Ashley Johnson

February 5, 2025

5  out of  5
rating by Ashley Johnson
"Wesley was amazing! Everyone here is always so kind and helpful! Very knowledgeable and great at explaining things! If I could give them more stars I would! 😏"
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Jennifer King

February 3, 2025

5  out of  5
rating by Jennifer King
"Rick and his staff have always done a GREAT job in taking care of our family’s insurance needs. They are responsive, ethical, and thorough. We are very pleased with the product lines and coverages they provide us, and the exceptional service and support we receive is an added bonus. During a time where customer service seems extinct, and an in an industry where you can easily become just another number, Wesley and Paula continue to do a phenomenal job explaining coverages and discounts, advising on best practices, ways to lower your rate, and ensuring your business/tenure with the company is recognized with each call. Rick’s office has been a constant servicer for each and every milestone in our family (teen drivers, aging parents, relocations, moves, etc). We are very fortunate to have an agent with such longevity and whose staff is equally committed to their customers. Thank you for always taking such great care of us over the years!!!"
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Natalie Kehl

January 29, 2025

1  out of  5
rating by Natalie Kehl
"Not accommodating or supportive to the neurodiverse population."
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TIM H

January 20, 2025

5  out of  5
rating by TIM H
"Agent followed up and set me up with good coverage making the process easy"
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Brittany Justine

January 17, 2025

5  out of  5
rating by Brittany Justine
"Wesley was absolutely amazing and explained everything to me that I had questions about!"
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Taylor Morgan

January 2, 2025

5  out of  5
rating by Taylor Morgan
"Wesley was great. He explained everything in detail and got me a great deal on my policy!"
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Madison Shackles

December 30, 2024

5  out of  5
rating by Madison Shackles
"Rick Luman's office has such a friendly group of workers, that are very easy to work with. They really seem to care for their customers in making sure they're getting you the best coverage and price."
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Sophia Hina

December 2, 2024

5  out of  5
rating by Sophia Hina
"Wesley was fantastic, knowledgeable and accommodating!"
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Jennifer McConaha

September 20, 2024

5  out of  5
rating by Jennifer McConaha
"Wonderful customer service! Glad to be back with statefarm. :)"